Last updated: 27 October 2026
This policy explains what information ExServicemen.in collects through this website
(exservicemen.in) and our Android app Exservicemen Welfare (Google Play package
in.exservicemen.app), why we collect it, and the choices you have. “We”, “us” and “our” mean
ExServicemen.in. “You” means anyone using the website or the app.
- You can read every article and use every job list, calculator and directory without giving us any personal details.
- If you choose to register in the app, we keep the details you enter so we can know who uses the app and contact you about jobs and schemes. We never sell them.
- We never ask for your service number, PPO number, Aadhaar, PAN or bank details.
- The website uses Google Analytics; the app shows ads from Google AdMob. Google may use device identifiers and cookies for this.
- You can see, correct or delete your details at any time.
1. Who we are
ExServicemen.in is an independent information portal for Indian ex-servicemen (ESM), Veer Naris, serving personnel and their families. It is run from India. We are not a government body and are not connected to the Ministry of Defence, DESW, KSB, ECHS, CSD, SPARSH or any other government office. We process personal data under India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
2. Using the website and app without an account
Reading articles, browsing jobs, using the pension, gratuity, DR, commutation, leave encashment and BMI calculators, the CSD price finders, the ECHS, polyclinic and rest house directories and the photo resizer needs no registration. When you use the app without an account, we do not receive your name, phone number or email.
To show you jobs, articles, banners and price lists, the app downloads them from our servers (Google Firebase and this website). These requests carry only what any internet request carries, such as your IP address, and we do not use them to identify you.
3. App accounts (optional)
You may register in the app with your email and password (or with Google sign-in, where offered). Registering is optional, and you agree to it on the registration screen.
What we collect when you register
| Contact details | Name, mobile number, email address |
|---|---|
| Location you enter | State and district (typed or chosen by you, not taken from your phone’s GPS) |
| Service details | Whether you are an ex-serviceman, Veer Nari, dependent or serving; service (Army, Navy, Air Force etc.); rank group; trade; year of retirement |
| Other | Highest qualification, topics you want to follow, how you signed in, your consent and its date, the date you joined and last updated your details |
| Login | A login record kept by Google Firebase Authentication (email, account ID). We never see your password. |
Why we use it
- To create and manage your account and let you edit or delete it.
- To understand who uses the app (for example, how many members are from each state or service) so we can improve it.
- To contact you by phone, SMS, WhatsApp or email about jobs, schemes and services for ex-servicemen and their families, as you agreed when registering. You can ask us to stop at any time (section 10).
We do not sell your details, rent them, or give them to advertisers.
4. Data kept only on your phone
These stay on your device and are never sent to us: saved jobs and articles, recent searches, the optional name shown in your greeting on Home, the topics you pick on the welcome screen, alert settings, the theme you choose, downloaded articles, and price lists cached for offline use. Photos you resize in the photo resizer are processed on your phone and are not uploaded. The app checks for new jobs about once an hour and shows alerts on the phone itself. All of this is removed when you uninstall the app or clear its data.
The app may ask for permission to show notifications. It only uses this for job and closing-date alerts, and you can turn it off in the app or in your phone settings. Buttons like Call, Directions, Email and Share open your phone’s own apps; we do not see what you do there.
5. Ads in the app
The app is free and shows ads from Google AdMob: ads in the job and article lists, under calculator results and directory pages, and occasionally a full-screen ad when you go back from a job or article to the list. To show and measure ads and to prevent fraud, the Google Mobile Ads SDK collects data such as your phone’s advertising ID, IP address (which can show your approximate area), app interactions with ads, and diagnostic information, and sends it to Google.
- In the European Economic Area and the UK, the app asks for your consent first, using Google’s consent tool; you can change your choice in the app’s Settings.
- You can reset or delete your advertising ID, or opt out of personalised ads, in your phone’s Settings → Google → Ads (or Settings → Privacy → Ads).
- How Google uses this data: policies.google.com/technologies/partner-sites.
We do not give your account details (section 3) to Google AdMob or any advertiser.
6. The website
Analytics
We use Google Analytics to understand how many people visit, which pages they read and how they found us. It uses cookies and collects information such as pages visited, device and browser type, approximate location from your IP address, and the website that referred you. We use this only to improve the site. You can block it with your browser’s settings or Google’s opt-out add-on: tools.google.com/dlpage/gaoptout.
Contact forms
When you send a message through a form on our website, we receive the details you type (such as name, email, phone and your message) by email and keep them only as long as needed to reply and follow up.
Comments
If you leave a comment, we keep your name, email, website (if given), the comment, your IP address and browser details to help detect spam. An anonymised string created from your email may be sent to the Gravatar service to show your profile picture. Approved comments and your name are public.
Cookies
The website uses cookies to remember comment details (one year), keep logged-in users signed in (two days, or two weeks with “Remember me”), and for Google Analytics. You can delete or block cookies in your browser; the site will still work.
Embedded content
Articles may include embedded content such as YouTube videos or official documents. These behave as if you visited the other site, which may collect data about you under its own policy.
7. Who we share data with
We share data only with service providers who run parts of the service for us, and only for that purpose:
- Google Firebase (Google Cloud): stores app accounts, jobs, banners and price lists; handles sign-in.
- Google AdMob: shows ads in the app (section 5).
- Google Analytics: website statistics (section 6).
- Our web host: runs this website and receives normal server logs.
We may also disclose information if Indian law, a court or a government authority lawfully requires it, or to protect the rights and safety of our users or ourselves. We never sell personal data.
8. Where data is stored and for how long
Our service providers may store data on servers in India or other countries, with protection required by law.
| App account details | Until you delete your account, or we close the service. Deleted within 7 days of an email request. |
|---|---|
| Contact form messages and emails | As long as needed to answer you, then deleted within 2 years. |
| Website comments | As long as the comment is published. |
| Analytics data | Kept by Google Analytics for up to 14 months. |
| Data on your phone | Until you delete it, clear the app’s data or uninstall the app. |
9. Security
All data between the app or website and our servers is encrypted in transit (HTTPS). Member details can be read only by the account owner and by our admin; access is controlled by security rules on Google Firebase. No system is perfectly secure, but we take reasonable steps to protect your information and will inform you and the authorities as the law requires if a breach affects you.
10. Your rights and choices
- See and correct: in the app, open My account → Edit my details.
- Delete your account: in the app, My account → Delete my account, or email us. Full steps: exservicemen.in/delete-account.
- Stop messages: email us, or tell us when we contact you, and we will stop calls, SMS, WhatsApp and email to you.
- Withdraw consent: you can withdraw your consent at any time by deleting your account or emailing us. This does not affect anything done before.
- Nominate: under the DPDP Act you may nominate a person to exercise these rights for you in case of death or incapacity; email us to do so.
- Complain: contact our Grievance Officer (section 13). If you are not satisfied, you may complain to the Data Protection Board of India.
We reply to requests within 7 days, and may ask a question to confirm the request is from you.
11. Children
The website and app are meant for adults: ex-servicemen, their families and serving personnel. Accounts are for people aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has registered, email us and we will delete the account.
12. Links and official sources
We link to government websites, job notifications and other sites. We are not responsible for their content or privacy practices. Job details, CSD prices, directory entries and calculator results are for information only; always confirm with the official notification or office before applying, paying or travelling.
13. Contact and Grievance Officer
Email: help@exservicemen.in
Website: exservicemen.in/contact-us
Grievance Officer: Ajay Kumar, ExServicemen.in, Haryana, India
Email: help@exservicemen.in
We acknowledge complaints within 24 hours and resolve them within 15 days.
14. Changes to this policy
We may update this policy when the website or app changes. We will change the “Last updated” date at the top, and for important changes we will show a notice on the website or in the app.
